Talk to a person.
A person reads every email and answers within one working day. Not a chatbot, not a ticket number that disappears.
Send us a message
If it is about an order, add the order number — it gets you a faster and more useful answer.
Write to us
hello@atlarasleep.comA person reads every email and answers within one working day. Not a chatbot, not a ticket number that disappears.
If it is about an order, put the order number in the subject line and you will get a faster and more useful answer.
Returns
hello@atlarasleep.comWrite to us before you send anything back and we will confirm the return address for your country in the same reply. Full detail on the Returns page.
Data and privacy
hello@atlarasleep.comAnything about your personal data — access, correction, deletion — is answered within one month. Details on the Privacy page.
The questions we get most
Which side do I use?
The taller edge, 11 cm, when you sleep on your side — it fills the wider gap between your shoulder and your ear. The shorter edge, 9 cm, when you sleep on your back. Most people settle on one within a week.
Can I return it if I have slept on it?
No. The pillow ships sealed, and once the seal is broken it cannot be returned. Bedding that has been slept on cannot be resold. This is why we say it before you buy rather than after.
How do I wash it?
Unzip the cover and machine wash it. Do not wash the foam core — memory foam holds water and will not dry properly. Wipe it with a damp cloth and mild soap if you need to, and let it dry completely in the air before using it.
How long does delivery take?
We dispatch within 1 to 2 working days and delivery takes a further 3 to 7 working days. Shipping is free to every country we ship to. You get a tracking link by email the moment the parcel leaves.
Where has my order got to?
Check the tracking link in your dispatch email. If a week has passed with no movement, email us and we will chase the carrier.