Shipping policy
Free worldwide shipping
There is no delivery charge, on any order, to any country we ship to. The price you see on the product page is the price you pay.
Where we ship
Spain. Free standard shipping.
European Union. Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden.
United Kingdom. Free standard shipping.
United States. Free standard shipping.
That is 29 countries, every one of them free. If your country is not offered at checkout, we do not ship there yet.
How long it takes
We dispatch your order within 1–2 working days. Delivery takes a further 3–7 working days after that.
Working days, not calendar days — weekends and public holidays do not count.
You will get a tracking link by email as soon as the parcel leaves. If a week has passed since that email and the tracking has not moved, write to hello@atlarasleep.com and we will chase it.
Duties and taxes
Spain and the European Union. Prices include VAT. There is nothing further to pay when the parcel arrives.
United Kingdom. Prices are shown with tax included where we are required to collect it. Customs may still apply import charges on arrival; those are set by your government, not by us.
United States. The $800 de minimis exemption ended on 29 August 2025 and remains suspended, so import duty can apply to parcels entering the US whatever their value. Any duty is charged by US customs, not by us. Sales tax is added at checkout where it applies.
Everywhere else. Import duty and local tax are decided by the country you live in. If you are not sure, check your own customs rules before ordering.
If a courier asks you for money to release an ATLARA parcel and you were not expecting it, do not pay before writing to hello@atlarasleep.com with the paperwork. We will tell you whether it is genuine.
Getting the address right
We ship to the address you type at checkout, exactly as you type it. Check it before you confirm.
If you spot a mistake, email hello@atlarasleep.com straight away. Before the parcel leaves we can almost always fix it. After it leaves we usually cannot, and a parcel that comes back to us has to be sent out again.
If it does not arrive
Undelivered parcels normally sit at a local depot or a collection point for a few days before being returned. Your tracking link will say.
If a parcel is confirmed lost in transit, we send a replacement at no cost to you. If it was returned to us because the address was wrong or nobody collected it, we can resend it or refund it — tell us which you would prefer.
Questions
hello@atlarasleep.com — include your order number and we will answer faster.