Shipping policy
Free worldwide shipping
There is no delivery charge, on any order, to any country we ship to. The price you see on the product page is the price you pay.
Where we ship
United States · United Kingdom · European Union
If your country is not at checkout, we do not ship there yet.
How long it takes
| Destination | Dispatch | Delivery after dispatch |
|---|---|---|
| United States | [DELIVERY TIME — TO BE COMPLETED] | [DELIVERY TIME — TO BE COMPLETED] |
| United Kingdom | [DELIVERY TIME — TO BE COMPLETED] | [DELIVERY TIME — TO BE COMPLETED] |
| European Union | [DELIVERY TIME — TO BE COMPLETED] | [DELIVERY TIME — TO BE COMPLETED] |
Working days, not calendar days — weekends and public holidays do not count.
You will get a tracking link by email as soon as the parcel leaves. If a week has passed since that email and the tracking has not moved, write to [CONTACT EMAIL — TO BE COMPLETED] and we will chase it.
Duties and taxes
European Union. [CONFIRM ONCE MARKETS AND VAT REGISTRATION ARE SET UP — TO BE COMPLETED]
United Kingdom. [CONFIRM ONCE MARKETS AND VAT REGISTRATION ARE SET UP — TO BE COMPLETED]
United States. The $800 de minimis exemption ended on 29 August 2025, so import duty may apply to orders shipped into the US. [STATE HERE WHETHER YOU PAY THE DUTY (DDP) OR THE CUSTOMER DOES — TO BE COMPLETED] Sales tax is added at checkout where it applies.
If a courier ever asks you for money to release an ATLARA parcel, do not pay it. Send us the paperwork at [CONTACT EMAIL — TO BE COMPLETED] first.
Getting the address right
We ship to the address you type at checkout, exactly as you type it. Check it before you confirm.
If you spot a mistake, email [CONTACT EMAIL — TO BE COMPLETED] straight away. Before the parcel leaves we can almost always fix it. After it leaves we usually cannot, and a parcel that comes back to us has to be sent out again.
If it does not arrive
Undelivered parcels normally sit at a local depot or a collection point for a few days before being returned. Your tracking link will say.
If a parcel is confirmed lost in transit, we send a replacement at no cost to you. If it was returned to us because the address was wrong or nobody collected it, we can resend it or refund it — tell us which you would prefer.
Questions
[CONTACT EMAIL — TO BE COMPLETED] — include your order number and we will answer faster.