Terms of service
Last updated: 30 July 2026
Getting in touch
Everything on this page is between you and us. Writing to hello@atlarasleep.com reaches a person, not a queue.
What these terms are
They are the rules for buying from this shop. Placing an order means you accept them. They sit alongside our Shipping, Returns and Privacy pages, which are part of the same agreement.
Nothing here takes away rights the law gives you as a consumer. Where a term on this page conflicts with your statutory rights, your statutory rights win.
Ordering
When you place an order you are making us an offer. We send an automatic confirmation email straight away, and that email is a receipt, not our acceptance. The contract is formed when we dispatch the goods and tell you so.
We can refuse an order. If we do, we say why and refund you in full within days, not weeks. The reasons are always one of these: the item is out of stock, the price or description was wrong, we cannot ship to your address, or we have grounds to think the order is fraudulent.
You must be 18 or over to buy from us.
Prices and tax
Prices are in euros and include VAT. There is no delivery charge to any country we ship to. What the product page says is what you pay.
Prices can change, but never for an order we have already accepted. If a genuine pricing error slips through — a decimal in the wrong place, that sort of thing — we will contact you before dispatch and you can confirm at the correct price or cancel for a full refund. We will not quietly charge you the difference.
Outside the EU, your own customs authority may add import duty or local tax. That charge is theirs, not ours. The Shipping page has the detail.
Paying
Payment is taken at checkout through our payment providers. We never see or store your card number. It travels from your browser to the processor; we receive a yes or a no and the last four digits.
Delivery
We dispatch within 1–2 working days and delivery takes a further 5–8 working days. Those are honest estimates, not guarantees — carriers, customs and weather are not ours to control. If a delivery is going badly wrong we would rather tell you than let you wonder.
Risk in the goods passes to you when the parcel is delivered to the address you gave us. Full detail on the Shipping page.
Changing your mind
If you are a consumer in the EU or the UK you have 14 days from delivery to cancel, and another 14 to send the goods back. There is one exception and we say it everywhere: once the hygiene seal on the pillow is broken it cannot be returned, because bedding that has been slept on cannot be resold.
How to do it, and what happens next, is on the Returns page.
If something is faulty
Separate from changing your mind, and stronger. Under EU law you have a two-year legal guarantee against goods that do not conform to the contract. In the UK, the Consumer Rights Act 2015 gives you 30 days to reject faulty goods for a full refund, and rights to repair or replacement after that. The hygiene seal makes no difference to any of it.
Email hello@atlarasleep.com with your order number and a photo. You will not pay to send a faulty item back.
What the pillow is, and is not
It is a contoured memory foam pillow. It is not a medical device and we make no medical claims about it. We will tell you the foam density, the two working heights, the size and how to wash it, because those are facts you can check. We will not tell you it treats or cures anything. If you wake up in pain, that is worth a conversation with someone qualified.
Product photography is representative. Memory foam is a soft moulded material, so small variations in finish between units are normal and are not a fault.
Using this website
Use it to look at pillows and buy one. Do not scrape it, do not try to break it, do not use it to send anything unlawful, and do not place orders in someone else's name.
The name ATLARA, the logo, the site text, the photography and the diagrams are ours. You are welcome to share a link. You are not welcome to copy the content for your own shop.
Where our responsibility ends
We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for losses that were not foreseeable, or for business losses — you are buying a pillow as a consumer.
We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Where we are liable, our liability is capped at the amount you paid for the order.
If something outside our reasonable control stops us performing — a strike, a customs shutdown, a carrier failure — we will tell you and you can cancel for a full refund.
Law and disputes
These terms are governed by Spanish law. If you are a consumer resident elsewhere in the EU or in the UK, you keep the protection of the mandatory consumer rules of the country you live in, and you can bring proceedings there.
Write to us first — hello@atlarasleep.com — because most things are fixable in one email. If we cannot settle it, EU consumers can use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.
Changes
We may update these terms. The version that applies to your order is the one published when you placed it, and we keep the date at the top current so you can tell.
Questions
hello@atlarasleep.com. A person reads it.